Features
Everything your field service business needs — in one platform
Three integrated applications working together in real time. No switching between systems. No fragmented data.
Every feature sorted by what field service businesses ask for most.
Mobile Application for Service Engineer
Mobile & Web Application for
Client
Web Application for Back Office
Mobile Application
For field engineers and technicians – iOS and Android, works offline
Client Portal
For your end customers – self-service job tracking and document access, 24/7
Admin Web Application
For administrators, managers & back office teams – accessible on any browser
✓ Included in plan ◆ Paid add-on ★ Free at setup + Quoted separately
📡 Real-time visibility & tracking
| See your entire operation live — the most requested capability in FSM | Availability |
|---|---|
Real-time operational dashboard Single live view of all jobs, engineers, SLA status, and inventory — updated continuously without refreshing Admin | ✓ Included |
Live job status monitoring Every work order status updated in near-real-time as engineers work — dispatchers always know what's happening AdminMobile | ✓ Included |
Assigned SE shown in dashboard See which engineer is on which job at a glance — no need to open individual records Admin | ✓ Included |
Work order aging & overdue alerts Proactively catch stalling jobs before they breach SLA — automatic escalation visibility Admin | ✓ Included |
SLA breach alerts — before and at breach Automated alerts when a job is at risk of or has breached its response or resolution SLA AdminPortal | ✓ Included |
Live GPS tracking of engineers Real-time location map for dispatchers — every engineer's position and movement visible live Admin | ◆ Paid add-on |
Distance & travel time per engineer GPS-based daily and weekly distance per engineer — feeds TA calculation and route analysis AdminMobile | ◆ Paid add-on |
📅 Scheduling & dispatch
| The right engineer, on the right job — with full workload visibility | Availability |
|---|---|
Drag-and-drop job scheduling Assign and reassign work orders visually — move jobs between engineers in seconds Admin | ✓ Included |
Calendar & workload distribution view See each engineer's load, availability, and upcoming jobs in a single calendar view Admin | ✓ Included |
Rule-based auto-assignment Route jobs to engineers based on skill set, proximity, and current availability Admin | ✓ Included |
AMC & recurring job scheduling Auto-generate scheduled maintenance jobs on contract frequency — never miss a visit Admin | ✓ Included |
Scheduling & delay analysis Understand where delays happen — by engineer, job type, or region — and act on patterns Admin | ✓ Included |
Hold / restart with mandatory reason Pause any job with a mandatory reason field; full hold history maintained on the work order AdminMobile | ✓ Included |
📱 Mobile app — field engineer experience
| Designed for the engineer in the field, not the consultant in the boardroom | Availability |
|---|---|
Job receipt & acceptance Engineers receive, view, and accept or reschedule assigned jobs from their phone — instantly Mobile | ✓ Included |
Push notifications & real-time alerts Instant alerts for new assignments, changes, and escalations even when the app is in the background Mobile | ✓ Included |
Digital checklists & structured job execution Enforce consistent service steps on every job — no ad-hoc execution, full compliance record Mobile | ✓ Included |
Photo, video & document attachment Capture and attach before/after photos, defect images, and supporting documents on any job Mobile | ✓ Included |
Speech-to-text job notes Dictate observations and findings hands-free — faster, more accurate field documentation Mobile | ✓ Included |
Customer e-sign-off at completion Capture digital signature at the point of job close — instant confirmation, no paper Mobile | ✓ Included |
Auto-generated digital job report PDF job report created automatically at completion — available to admin and client portal immediately MobilePortal | ✓ Included |
QR code equipment scan Scan an asset QR to instantly pull its full service history, specs, and warranty status Mobile | ✓ Included |
Turn-by-turn navigation to job site Integrated directions to customer location directly from within the app Mobile | ✓ Included |
Spare parts request from field Raise parts requests within a job — admin and store are notified and can respond instantly MobileAdmin | ✓ Included |
Offline mode Core features work without internet connectivity — everything syncs automatically on reconnection Mobile | ✓ Included |
Attendance & location check-in Engineers log shift start/end and location from the app — feeds attendance and TA records Mobile | ✓ Included |
Collect payment in field Accept UPI, card, or bank transfer payments at point of service via mobile Mobile | ◆ Paid add-on |
🛡️ SLA management & service quality
| Define your commitments. Track them in real time. Exceed them consistently | Availability |
|---|---|
Contract-level SLA configuration Define different response and resolution SLAs per customer contract — granular control Admin | ✓ Included |
Proactive SLA risk alerts Get alerted before an SLA is breached — act in time, not after the fact Admin | ✓ Included |
Checklist-driven service standardisation Structured digital checklists ensure every service step is followed and recorded — every time Mobile | ✓ Included |
Work order history & audit trail Complete, immutable history of every status change, assignment, and action on every job Admin | ✓ Included |
SLA compliance reporting Track SLA performance by contract, engineer, and time period — identify patterns before they become problems AdminPortal | ✓ Included |
F-Gas compliance module Refrigerant handling logs, gas usage records, and certificate tracking — meets F-Gas regulatory requirements for HVAC engineers AdminMobile | ◆ Paid add-on |
UK Domestic Reverse Charge (VAT) HMRC-compliant reverse charge invoicing and reporting for UK construction and M&E contractors Admin | ◆ Paid add-on |
💰 Billing, invoicing & revenue control
| From job done to invoice sent to payment collected — fully connected | Availability |
|---|---|
Invoice generation at job closure Auto-generate invoices the moment a job is completed — print, email, or share via WhatsApp AdminMobile | ✓ Included |
Labour + spare parts combined cost view Full cost of every job (time + materials) in one view — understand your real margins per job Admin | ✓ Included |
Invoice aging & outstanding tracking Days outstanding on every invoice — nothing slips through the collection net Admin | ✓ Included |
Revenue tracking by job type & customer Revenue broken down by job type, contract, engineer, and customer — not just a total number Admin | ✓ Included |
Payment tracking & collection status Know exactly what's collected, what's pending, and what's overdue — updated in real time Admin | ✓ Included |
Time tracking per job Engineer hours logged automatically — accurate billing and productivity analysis in one AdminMobile | ✓ Included |
AMC billing & renewal alerts Generate AMC invoices on schedule and alert for upcoming contract renewals Admin | ✓ Included |
Online payment collection (in-app) Accept UPI, card, and bank payments within the mobile app at point of service Mobile | ◆ Paid add-on |
👤 Customer & client management
| Every customer's history, contracts, and portal — unified and accessible | Availability |
|---|---|
Unified customer profile Contact details, service history, active contracts, installed assets, and outstanding invoices in one view Admin | ✓ Included |
Client portal — self-service access Customers track job status, download reports, raise requests, and view invoices online — 24/7 Portal | ✓ Included |
Service request from client portal Clients raise new service requests directly from their portal — no phone calls, no email chains Portal | ✓ Included |
Client SLA dashboard Customers monitor their own SLA compliance metrics and historical performance trends Portal | ✓ Included |
Invoice & payment access for clients Clients download invoices and payment receipts from their portal at any time Portal | ✓ Included |
Client transaction & service history Complete record of all jobs, costs, and invoices per client — ready for review meetings AdminPortal | ✓ Included |
Document repository for clients Share warranty certificates, AMC agreements, and service documents securely via the portal Portal | ✓ Included |
🔩 Asset & equipment management
| Know what's installed, where it is, and when it needs attention next | Availability |
|---|---|
Asset register per customer All installed equipment with specifications, installation date, warranty status, and AMC coverage AdminPortal | ✓ Included |
QR code asset tagging Generate and print QR codes for every asset — engineers scan to pull full history in seconds AdminMobile | ✓ Included |
Full asset service history Every job, part replaced, and engineer observation recorded against the asset — complete lifecycle AdminPortal | ✓ Included |
Warranty & AMC status tracking Know which assets are in warranty, under AMC, and which are due for renewal at a glance Admin | ✓ Included |
Asset maintenance compliance Track maintenance frequency and identify underserviced or high-failure assets before they cause problems Admin | ✓ Included |
Asset & customer data bulk import One-time import of all existing equipment and customer records — handled by our team at setup Admin | ★ Free at setup |
Rental asset management module Rental contracts, asset availability tracking, and periodic billing for rented equipment. Up to 300 assets. Admin | ◆ Paid add-on |
📦 Inventory & spare parts
| The right part, at the right place — tracked from warehouse to job site | Availability |
|---|---|
Real-time multi-location stock tracking Stock levels across all branches and stores visible simultaneously — no blind spots, no surprises Admin | ✓ Included |
Parts consumption tracked per job Every part used logged against its work order — full cost visibility and consumption history AdminMobile | ✓ Included |
Reorder alerts & inventory movement Automated low-stock alerts — prevent job delays caused by missing critical parts Admin | ✓ Included |
Spare parts request within work order Engineers raise parts requests from the field — admin and store are notified and respond instantly MobileAdmin | ✓ Included |
Purchase requisition & supplier management Raise purchase orders, track supplier deliveries, and update stock on receipt — in the same system Admin | ✓ Included |
Spare parts bulk import One-time import of existing parts master data and stock levels — free, handled at setup Admin | ★ Free at setup |
📊 Reporting & business insights
| Unified data across operations, finance, assets, and workforce — not fragmented across tools | Availability |
|---|---|
Technician productivity & utilisation Efficiency metrics, job completion rates, and workload distribution per engineer — identify your best performers Admin | ✓ Included |
Parts & labour cost breakdown Understand where your costs are going — per job, per customer, per contract type Admin | ✓ Included |
Period-wise comparative analysis Compare performance week-on-week, month-on-month, or quarter-on-quarter — spot trends early Admin | ✓ Included |
Asset performance & AMC status reports Which assets are overdue, high-failure, or coming up for AMC renewal — plan maintenance proactively Admin | ✓ Included |
Outstanding invoice & collection reports Aging report on all unpaid invoices — prioritise your collection efforts with data Admin | ✓ Included |
Custom report generation Build and save your own report views — filter by any combination of fields, share with management Admin | ✓ Included |
Export-ready reports — PDF & Excel Every report exports in PDF and Excel — ready for management reviews, audits, and client meetings Admin | ✓ Included |
Work order export to CSV Bulk export of all work orders for offline analysis or integration with external reporting tools Admin | ✓ Included |
Paid add-ons
Extend the platform for your industry
Specialised modules available at additional cost. Priced separately — contact us for a quote.
Live GPS Tracking
Real-time engineer location, route history, and dispatch map
F-Gas Compliance
Refrigerant handling logs, gas usage records, and F-Gas certificate tracking for HVAC engineers
UK VAT Domestic Reverse Charge
HMRC Domestic Reverse Charge invoicing for UK construction sector
Online Payment Collection
Accept UPI, card, and bank payments in the mobile app at point of service
TA Calculation Module
Weekly GPS distance per engineer with automatic TA computation
Rental Asset Management
Rental contracts, asset availability, and periodic billing. Up to 300 assets per tier
HRMS & Payroll
Attendance, leave management, payroll computation, sales commissions, and incentive tracking
Third-party Integrations
Zoho, Tally, Vyapar, accounting, CRM — quoted after API assessment
Customisation
Tailored to the way you work
Free minor customisations are included in every plan. Deeper workflow and interface changes are available under a Statement of Work.
| Customisation | What's possible | Pricing |
|---|---|---|
| Job report & invoice branding | Logo, company name, address, and colours on all printed and emailed documents | Free — all plans |
| Report format adjustments | Up to 3 operational report format changes (columns, grouping, filters) | Free — all plans |
| Custom status workflows | Add, rename, or restructure job status stages to match your operational process | Quoted per SoW |
| Custom fields & forms | Bespoke fields on job cards, customer records, or asset profiles | Quoted per SoW |
| Custom checklist templates | Job checklists tailored to specific service types or equipment categories | Quoted per SoW |
| Role & permission customisation | New user roles with specific, scoped access beyond standard RBAC | Quoted per SoW |
| Custom dashboard views | Role-specific dashboard layouts with the KPIs that matter most to each team | Quoted per SoW |
| White-label & custom branding | Full app branding under your identity — logo, colours, domain, and app name | Quoted per SoW |
Integrations
Connect TykVen to your existing systems
Every integration is assessed for API availability and scoped before pricing. A complimentary technical assessment is offered for accounting integrations. Third-party integrations are not included in any standard plan.
Accounting systems
Tally, Zoho Books, Vyapar, QuickBooks
— push invoices and payments automatically
Complimentary API assessment offered
CRM systems
Zoho CRM, Salesforce, HubSpot
— sync customers, contracts, and service history
Depends on CRM API access
ERP systems
Push cost data, inventory, and job financials into your enterprise platform
Assessed per ERP
SMS & WhatsApp
Automated job updates and reminders via MSG91, Twilio, or similar gateway
Gateway charges at actuals
Payment gateways
Razorpay, Stripe, PayU — in-app collection integrated with invoices
Delivered as paid add-on module
HR & payroll systems
Export attendance and payroll data to your HR platform
Depends on HR system API
Custom integrations
Any platform with accessible API — assessed case by case
Technical assessment required
